Ntombifuthi Mokwena

I am a detail-oriented, fast-learning administrative professional focused on delivering accurate, timely support and excellent customer service. I bring hands-on reception experience handling front-desk operations, phone communications, and stakeholder interactions.

At the National Health Laboratory Services I managed guest check-ins, phone communications, and routine administrative tasks while resolving inquiries promptly and professionally. I have practical experience coordinating appointments and streamlining communications between parents, students, teachers, and community service providers.

I am comfortable with Google Workspace, Zoom, and email management, and I apply strong time management, organization, and critical thinking to daily responsibilities. My approach is methodical and service-oriented, ensuring stakeholders receive clear information and dependable follow-through.

I am seeking remote customer support or administrative roles where I can leverage my communication skills, attention to detail, and experience in scheduling and document handling to improve operational efficiency and stakeholder satisfaction.