Peter Haugstad

Used analytics to troubleshoot and resolve ERP, CMMS/EAM, and analytics software issues. Partnered with development to prioritize fixes, performed data migrations and remediation, and documented processes to create training materials for support teams.

Troubleshot and resolved ERP software issues by evaluating and optimizing client- and server-side programming. Performed data migrations and remediation, queried and analyzed data, and documented processes to support training and internal enablement.

Managed day-to-day Advanced Support team activities and coordinated case resolution with the Support Team Manager. Acted as an escalation point for complex technical issues and defined methods for technically troubleshooting the software.

Led day-to-day support team activities and provided functional and technical assistance to team members. Built and sustained client relationships and supported resolution of complex software needs.

Developed and applied skills in C# and T-SQL while learning the software architecture and design. Built client software customizations, troubleshot issues, and participated in technical training sessions.

Analyzed and reviewed software requirements and performed ad-hoc testing on client modifications. Installed and configured software to support client deployments and issue validation.

Processed retirement plan contributions and improved operational workflows through efficient use of productivity software. Applied process improvement skills to streamline retirement planning operations.

Supported bank goals while focusing on personal growth and improved processes. Enhanced bank processes by developing small database applications.

Prepared account reconciliations using Microsoft Access and built analytical tools to support financial work. Developed and used data-driven tools to improve account review and reconciliation workflows.

Studied Economics as a major and Mathematics as a minor.