Open to opportunities

Mariluci Pereira

@marilucipereira

Message

I modernize Oracle ERP and cloud operations, resolving critical issues and improving global support performance.

United States

Message

What I'm looking for

I'm looking to lead enterprise ERP, cloud, AI-enabled operations, and technical support initiatives where I can improve reliability, automate processes, resolve critical issues, and mentor global teams.

At Oracle, I lead enterprise IT initiatives across Oracle ERP, cloud technologies, AI-enabled operations, and unified communications platforms. I reduce service-request backlog, modernize support capabilities, and help global customers maintain continuity for critical business systems.

I’ve resolved complex Oracle ERP production issues in high-volume queues, closed 83.85% of requests within 30 days, and partnered with Development teams to address more than 1,500 defects and enhancement requests. I’ve also authored 450+ knowledge articles and designed 1,000+ test scenarios to improve product reliability, release readiness, and customer experience.

My background includes Oracle EBS Financials and Manufacturing support, Java, C, C++, SQL, PL/SQL, debugging, testing, and enterprise systems integration. I mentor engineers in Financial Localizations troubleshooting and use AI-assisted tools, root-cause analysis, and automation to strengthen global technical operations.

Experience

Work history, roles, and key accomplishments

Current

Principal Support Engineer

Current

Oracle Corporation

Jun 2008 - Present (18 years 3 months)

Lead enterprise information systems initiatives, reducing service-request backlog by 30% and managing global escalations. Diagnosed and resolved complex Oracle ERP production issues, authored 450+ knowledge articles, and mentored 11 engineers.

Oracle ERP Unified Communications AI AI Tools Service Request Management Root Cause Analysis Knowledge Management Mentorship Quality Assurance Regression Testing Product Configuration Troubleshooting

Senior Technical Support Engineer

Oracle Corporation

Oct 2004 - May 2008 (3 years 7 months)

Diagnosed and resolved complex software issues through source-code tracing and debugging. Supported global QA and release cycles, reducing post-release defects by 30% and increasing engineer productivity by 20%.

Java C C++Pl SQL Debugging Source Code Tracing QA Regression Testing Integration Testing Oracle Localization Web Development Collaboration

Technical Support Analyst

Oracle Brazil

Jan 1999 - Oct 2004 (5 years 9 months)

Provided production support for Oracle EBS Financials and Manufacturing, using SQL, PL/SQL, debugging, and system tracing to resolve complex technical issues and reduce resolution times by 40%.

Oracle EBS SQL Pl SQL Debugging Tracing Systems Configuration Troubleshooting

Technical Support Trainee

IBM Brazil

Jan 1998 - Dec 1998 (11 months)

Provided internal IT support for UNIX environments, Windows, IBM DB2, Oracle Database, and Lotus Notes, including installation, configuration, and user training. Resolved 20–30 monthly incidents while maintaining 90% SLA compliance.