AIAnish1 Immaneni
@anish1immaneni
Senior Software Support Consultant with expertise in customer success.
United StatesWhat I'm looking for
I am a Senior Software Support Consultant with over 6.5 years of experience in technical leadership and customer success. My career has been dedicated to working closely with Fortune 500 companies, where I have developed strategic business plans with a strong customer focus. I excel in supervising technical teams and collaborating cross-functionally to resolve critical issues efficiently.
Throughout my career, I have served as a trusted advisor, providing technical support and training for various financial software applications. My role has involved managing software configurations, performing root cause analysis, and ensuring seamless integration of software solutions. I take pride in my ability to communicate effectively with stakeholders and lead teams to achieve high client satisfaction, as evidenced by maintaining a client survey score of 9.6 out of 10.
Experience
Work history, roles, and key accomplishments
Application Support Engineer
Transfinder
Jan 2024 - Present (1 year 6 months)
As a Subject Matter Expert for Transfinder’s routing application, I built efficient routes for school districts, managed data imports, and collaborated with product teams to gather requirements. I also conducted client training sessions and created reports and dashboards for effective data representation.
Application Support Engineer
Alkami
Jan 2023 - Jan 2024 (1 year)
Recognized as a Subject Matter Expert for Alkami’s mobile banking app, I drove software enhancements, managed customer configurations, and resolved issues between financial institutions and third-party vendors. I also published quality metrics and dashboards for clients.
Senior Software Support Consultant
Trintech Inc.
Jan 2018 - Jan 2023 (4 years 11 months)
Led a team of Software Support Consultants providing technical support for financial reconciliation software. Responsibilities included root cause analysis, software customization, and training clients from Fortune 500 companies. Achieved high client satisfaction scores and managed escalated issues effectively.
Education
Degrees, certifications, and relevant coursework
BUBaylor University
Bachelor of Science, Management Information Systems
2013 - 2017
Bachelor of Science Degree in Management Information Systems, Emphasis in Business. Relevant coursework included Strategic Management, Financial and Managerial Accounting, and Qualitative Business Analytics.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Interested in hiring Anish1?
You can contact Anish1 and 90k+ other talented remote workers on Himalayas.
Message Anish1Find your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
