Looking for a job

Phan Vivien

@phanvivien

Message

I build lasting customer relationships and improve client outcomes across APAC and international markets.

Malaysia

Message

What I'm looking for

I'm seeking Customer Success or Account Management opportunities in SaaS, AI, and technology, where I can support international customers, improve retention, and partner cross-functionally to deliver strong client outcomes.

I'm currently supporting customers remotely at GARA Group Inc., managing relationships, resolving inquiries, and coordinating internal follow-ups to deliver a positive customer experience. Previously at GlobeVisa Group, I managed high-net-worth clients through consultation, onboarding, documentation, approval, and post-approval support across international markets.

I've increased qualified lead conversion by 25%, reduced procurement costs by 15%, and contributed to a 20% profitability improvement. I bring customer success, account management, business development, and operations experience, communicating professionally in Mandarin, Cantonese, and English.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Executive

Current

Gara Group Inc.

Sep 2025 - Present (1 year)

Manage customer relationships and provide timely support to ensure a positive customer experience. Handle inquiries, troubleshoot issues, and coordinate with internal teams to resolve requests efficiently.

Customer Relationship Management Customer Support Issue Resolution Customer Retention

Assistant Manager

Globe Home MM2H

Jan 2025 - Aug 2025 (7 months)

Managed day-to-day client application processes, ensuring timely and accurate handling throughout the customer journey. Guided clients through eligibility, documentation, and application procedures.

Client Management Customer Support Documentation Troubleshooting Cross functional Coordination Business Development Marketing Support

International Consultant Support & Business Development Team Lead

Globevisa Group

Jul 2023 - Dec 2024 (1 year 5 months)

Managed clients throughout the end-to-end customer lifecycle, from consultation to post-approval follow-up. Developed sales strategies that increased qualified lead conversion by 25% and built strategic partnerships.

Customer Lifecycle Management Sales Strategy Lead Conversion Strategic Partnerships Marketing Materials Cross functional Coordination

Financial Planner / Elite Premier Leader

AIA BHD

Nov 2022 - Jun 2023 (7 months)

Built and managed long-term client relationships by understanding financial goals and risk profiles. Conducted consultations, reviewed portfolios, and supported clients during claim processes.

Client Relationships Financial Planning Consultative Selling Portfolio Review Prospecting

Market Research / Logistics Coordinator / Purchase Team Lead

OZB Group Pty Ltd

Jun 2021 - Oct 2022 (1 year 4 months)

Conducted market research and managed product lifecycle activities. Negotiated with suppliers, reducing procurement costs by 15% and contributing to a 20% improvement in profitability.

Market Research Competitive Analysis Product Lifecycle Management Negotiate With Suppliers Inventory Planning Logistics SEO Co Marketing