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Phanikumar Upadhyayula

@phanikumarupadhyayul

Senior Project Manager at Etihad Airways, delivering airline technology initiatives including Tableau migration and Azure resilience.

United Arab Emirates

Message

At Etihad Airways, I manage delivery across enterprise and passenger-facing technology initiatives, coordinating teams through planning, testing, release readiness and production transition. Recent work includes Tableau migration, PagerDuty implementation, Azure resilience and monitoring enhancements.

Across airline, banking, insurance, retail and enterprise technology, I’ve managed delivery in Agile, Waterfall and Hybrid environments. At ETG Global Services Pvt. Ltd., I led India operations and project delivery, scaling the team to 200 members.

Experience

Work history, roles, and key accomplishments

Current

Senior Project Manager

Current

Coforge LLZ

Mar 2025 - Present (1 year 7 months)

Managed project and delivery activities within Etihad Airways' airline technology environment, overseeing enterprise and passenger-facing initiatives. Led end-to-end delivery, coordinated cross-functional teams, and managed production support and major incidents.

PSS®E DCS GDS Agile DevOps CI CD SonarQube Azure PagerDuty Tableau Stakeholder Management RAID UAT Release Management

Agile Delivery Manager

Capgemini

Jul 2024 - Mar 2025 (8 months)

Managed end-to-end delivery, enhancement, maintenance, and production support for enterprise applications supporting Caterpillar's global operations. Coordinated distributed teams and led cloud-enabled application delivery across AWS and Azure.

Agile AWS Azure DevOps Production Support Stakeholder Management Backlog Management Sprint Planning Incident Management

Senior Scrum Master

Kynatech

Apr 2023 - Jul 2024 (1 year 3 months)

Managed Agile delivery across cross-functional teams, coordinating planning, requirements, dependencies, and risks. Partnered with Product Owners and stakeholders to prioritize requirements and resolve impediments.

Agile Scrum Jira Azure DevOps Stakeholder Management Continuous Improvement

Senior Scrum Master

EUI LTD.

Feb 2023 - Jul 2024 (1 year 5 months)

Spearheaded development and optimization of the Admiral Policy Center product using Guidewire technology. Orchestrated product lifecycle, directed cross-functional teams, and deployed SAFe practices for enterprise-wide Agile execution.

Guide Wires Agile Scrum SAFe Backlog Management Stakeholder Management Production Support Defect Triage

Agile Coach / Product Owner

Bridgestone

Jul 2023 - Feb 2024 (7 months)

Supported delivery across Tirematics, BASys, and Toolbox, managing priorities, refining requirements, and coordinating dependencies. Provided Product Owner responsibilities across cloud-enabled products.

AWS Azure Product Ownership Backlog Management Stakeholder Collaboration Agile

Chief Scrum Master

Publicis Resources

Dec 2022 - Feb 2023 (2 months)

Managed a $2M portfolio of 15 projects, driving a 15% increase in project success rates. Enhanced user satisfaction by 25% through seamless third-party integrations and reduced user complaints by 20%.

Portfolio Management Risk Management Third Party Integrations Agile Scrum Budget Management

Head of Agile Center of Excellence

Niyams Consulting Services

Jan 2016 - Feb 2023 (7 years 1 month)

Provided project, programme, and Agile delivery consulting services to enterprise clients across multiple industries. Partnered with senior stakeholders to establish delivery structures, governance, and risk management.

Agile Scrum SAFe Project Management Governance Risk Management Stakeholder Management Continuous Improvement

Delivery Manager

Srijan Technologies Pvt. Ltd.

Jun 2021 - May 2022 (11 months)

Managed delivery across multiple web application projects, coordinating cross-functional teams, project priorities, risks, and dependencies. Coordinated third-party integrations and managed stakeholder communication.

Project Management Web Applications Third Party Integrations Stakeholder Management Risk Management

Program Manager

Yavica Ltd.

Feb 2021 - Aug 2021 (6 months)

Managed programme delivery across cross-functional teams, coordinating priorities, dependencies, risks, and impediments. Partnered with Product Owners and delivery teams on backlog refinement and planning.

Program Management Agile Backlog Management Stakeholder Management Risk Management

Project Manager

Walking Tree Ltd.

Jan 2021 - Feb 2021 (1 month)

Managed project planning, business analysis, resource coordination, and cross-functional delivery. Worked with business and technology stakeholders to support successful project execution.

Project Planning Business Analysis Resource Coordination Stakeholder Management

Program Manager

Nisum Consulting Pvt. Ltd.

Jan 2020 - Oct 2020 (9 months)

Managed programme-level planning and cross-team delivery, coordinating priorities, dependencies, and impediments. Supported Program Increment (PI) planning and dependency management.

Program Management PI Planning Dependency Management Risk Management Agile

Senior Agile Project Manager

Arup India

Jan 2016 - Mar 2016 (2 months)

Managed Agile project delivery across cross-functional teams, coordinating planning, risks, dependencies, and stakeholder communication. Worked with stakeholders to improve delivery alignment and drive continuous improvement.

Agile Project Management Stakeholder Management Risk Management Continuous Improvement

Senior Project Manager

ETG Global Services Pvt. Ltd.

Apr 2009 - Jan 2016 (6 years 9 months)

Led company operations in India, scaling the team to 200 members and overseeing key business initiatives. Directed end-to-end project delivery, managed cross-functional teams, and optimized workflows.

Project Management Team Leadership Budget Management Risk Management Customer Relationship Management Operations

Project Manager

Localsecrets.com

Dec 2004 - May 2006 (1 year 5 months)

Managed projects at Localsecrets.com, a Cambridge-based company.

Project Manager

OCBC Bank

Apr 2000 - Oct 2004 (4 years 6 months)

Managed netbanking applications projects at OCBC Bank.

Scrum Master

Stefanini

Supported Agile delivery for a large-scale enterprise SAP to SAP S/4HANA migration and transformation programme. Coordinated cross-functional teams and managed delivery planning, RAID items, and milestones.