At Tata Consultancy Services, I coordinated cross-functional delivery for Nestle across Thailand and the USA, maintaining 99%+ delivery uptime with zero critical SLA breaches.
I designed real-time Power BI dashboards that cut problem-identification time by approximately 40%, and coordinated incident response and root-cause analysis to support delivery across both markets.
For Procter and Gamble, I managed onboarding 12 distributors onto a global collaboration platform from requirements gathering through UAT and go-live, achieving 100% adoption with zero rollback incidents. I also delivered training for 7 team members and authored BRDs and FSDs to align stakeholders before execution.
