P H
@ph03
I resolve Tier 1 and Tier 2 endpoint, hardware, and network support issues.
United StatesWhat I'm looking for
At Kershaw County School District, I provide hardware, operating system, and network support for PCs, Chromebooks, network printers, and interactive displays across district-wide endpoints.
I deliver Tier 1 and Tier 2 remote and phone support, manage work orders and technical documentation, track IT assets, source repair parts, and recommend cabling, hardware, and peripheral upgrades. Previously at DeVry University, I resolved hardware, software, and network issues, managed Remedy tickets, and used SCCM to re-image endpoints and deploy software.
I bring a Bachelor of Applied Science in Network and Communications Management and an Associate in Applied Science in Computer Technology, along with a practical focus on reliable user support and well-maintained device fleets.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Kershaw County School District
Apr 2025 - Present (1 year 5 months)
Provides comprehensive hardware, OS, and network support across district-wide endpoints, including PCs, Chromebooks, network printers, and interactive displays. Delivers tier-1/tier-2 remote and phone support, manages work orders, and oversees IT asset tracking and inventory.
Education
Degrees, certifications, and relevant coursework
DeVry University
Bachelor of Applied Science, Network and Communications Management
Bachelor of Applied Science in Network and Communications Management from DeVry University.
Central Carolina Technical College
Associate in Applied Science, Computer Technology
Associate in Applied Science in Computer Technology from Central Carolina Technical College.
Central Carolina Technical College
Computer Specialist Certificate, Computer Technology
Computer Specialist Certificate from Central Carolina Technical College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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