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Ronald A

@ronaldm1

Senior IT Support Analyst at Louisiana State University Health Sciences Center School of Nursing, supporting 900+ faculty and staff.

United States

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At Louisiana State University Health Sciences Center School of Nursing, I manage endpoint hardware lifecycles and system rollouts while supporting legacy infrastructure with Microsoft Intune and mobile device management. I coordinate onboarding for 900+ faculty and staff and troubleshoot incidents for a hybrid workforce.

Previously, I resolved Tier 2 escalations at JPROG, including network, firewall, TLS certificate, and SaaS application issues. My experience also includes supporting CAREWare applications and cloud transitions, managing endpoint security, and administering identity and backup systems.

Experience

Work history, roles, and key accomplishments

Current

Senior Client Support Information Technology Analyst

Current

Louisiana State University Health Sciences Center School of

Dec 2022 - Present (3 years 10 months)

Manage endpoint hardware lifecycle and system rollouts using Microsoft Intune and MDM. Coordinate onboarding for 900+ faculty and staff, troubleshoot incidents, and support data protection and endpoint security.

Microsoft Intune MDM TDX Dell Encryption Zoom Active Directory Endpoint management User Onboarding Incident Management

Help Desk Tier 2 Technician

JPROG

Mar 2017 - Nov 2022 (5 years 8 months)

Resolved Tier 2 escalations involving network connectivity, firewall configurations, and SaaS applications. Used SSMS for database-related troubleshooting and supported a transition to cloud-based systems.

Tier 2 Support Network Troubleshooting Firewalls TLS SSMS (Microsoft SQL Server Management Studio)SaaS Database Security CARE WARE

Associate Systems Engineer

Bellwether Technology Corporation

Jul 2016 - Dec 2016 (5 months)

Managed automated patching and workstation troubleshooting using Kaseya Activenet. Deployed SonicWall firewall security and backup solutions with Veeam and Acronis.

Kaseya ActiveNet Sonicwall Veeam Acronis Patching Workstation troubleshooting Network Troubleshooting

Desktop Support Technician

New Era Information Technologies, LLC

Jul 2015 - Jun 2016 (11 months)

Resolved desktop and laptop hardware issues for Jefferson Parish Schools and supported large-scale system restructuring projects. Coordinated two technicians during project delivery.

hardware troubleshooting Desktop Support Project Coordination Edtech