At DCTS / Sycamore Schools, I deliver Tier 1 and Tier 2 support for faculty, staff, and students across three school facilities. I manage helpdesk tickets covering network connectivity, operating system errors, hardware failures, and software applications.
I provision and deploy workstations, laptops, Chromebooks, Chromeboxes, and interactive displays. I also work with district IT leads and administration to evaluate legacy hardware and plan infrastructure upgrades.
At Nexus WIFI, I installed and maintained wireless access points, routers, switches, and other network hardware at client sites. I troubleshot connectivity and system issues and provided remote assistance to end users.
