PG Crafford
@pgcrafford
I keep IT systems, hardware, cloud platforms, and end-user support running reliably.
South AfricaWhat I'm looking for
I'm currently supporting Bauba Resources as an IT Technician, providing Tier 2 support across hardware, software, and cloud systems. I manage Active Directory users, backups, virtualisation platforms, and escalated help desk issues.
Previously, I led infrastructure upgrades and team coordination as Technical Manager at Glencore Lion Smelter, improving system uptime and user satisfaction. At TWK Agri & Compu-Worx, I delivered on-site and remote support for users and devices while strengthening customer service and troubleshooting.
I work across Windows, Linux, macOS, cloud platforms, networking, virtualisation, and hardware repair. I'm committed to practical troubleshooting, user training, and improving the everyday technology experience for end users.
Experience
Work history, roles, and key accomplishments
IT Technician
Bauba Resources
Jul 2024 - Present (2 years 2 months)
Provided Tier 2 support for hardware, software, and cloud systems. Managed Active Directory users, backups, and virtualization platforms, delivering high-quality help desk support and resolving escalated issues.
Education
Degrees, certifications, and relevant coursework
High School Lydenburg
National Senior Certificate, General
Completed National Senior Certificate with subjects including Computer Applications Technology, Life Sciences, Hospitality, Afrikaans, and English.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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