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Petrina Sarvis

@petrinasarvis

Healthcare claims and utilization management professional who processed prior authorizations at Amerihealth Caritas and resolved pharmacy claims at Alorica.

United States

Message

At Amerihealth Caritas, I processed provider requests for prior authorizations and utilization management. I reviewed clinical documentation and routed requests according to established workflows and turnaround times.

At Alorica, I assisted members with pharmacy claims, benefits, and coverage questions. I researched and resolved claim issues, processed overrides, prior authorizations, and appeals, and maintained HIPAA compliance.

Earlier, at University Medical Associate, I handled charge entry and worked with patients on payment arrangements and outstanding balances. At Medical University Hospital Authority, I supported patient registration and lab operations, including entering patient information and preparing specimens.

My experience also includes maintaining student records as an Administrative Assistant at Charleston County School District and transporting customers as a Driver for Uber. I hold a Bachelor of Arts in Business Administration from Limestone College and a Medical Assistant diploma from Beta Tech Community College.

Experience

Work history, roles, and key accomplishments

Current

Driver

Current

Uber

Dec 2025 - Present (11 months)

Greeted customers professionally and transported them safely to their destinations. Maintained a professional appearance and adhered to all transportation and traffic laws.

Customer Service Time Management Professionalism Safety Compliance

Customer Care Representative

Alorica

Sep 2024 - Dec 2025 (1 year 3 months)

Assisted members with pharmacy claims, benefits, and coverage questions. Researched and resolved pharmacy claim issues while maintaining HIPAA compliance and processing overrides, prior authorizations, and appeals accurately.

Healthcare Claims Processing HIPAA compliance Prior Authorizations Data Entry Customer Service Multi system Navigation Problem Solving Quality Assurance Time Management Outlook Microsoft Word Excel

UM Technician

Amerihealth Caritas

Nov 2014 - Mar 2023 (8 years 4 months)

Processed provider requests for prior authorizations and utilization management. Reviewed clinical documentation for completeness and accuracy, researched and resolved authorization issues, and routed requests according to established workflows and turnaround times.

Prior Authorizations Utilization Management Clinical Documentation HIPAA compliance Data Entry Healthcare Systems Quality Assurance Time Management Outlook Microsoft Word Excel

Administrative Assistant

Charleston County School District

Dec 2006 - Jun 2013 (6 years 6 months)

Maintained current and new students' records and worked closely with administrators to process and log all discipline documents. Provided a resource for staff and parents' inquiries.

Data Entry Documentation Customer Service Outlook Microsoft Word Excel

Charge Entry Specialist

University Medical Associate

Oct 2004 - Aug 2006 (1 year 10 months)

Generated revenue by making payment arrangements, collecting accounts, and monitoring and pursuing delinquent accounts. Secured outstanding balance payments for care of employees.

Accounts Receivable Payment Collections Customer Service Data Entry Outlook Microsoft Word Excel

Patient Registration Representative

Medical University Hospital Authority

Jan 2002 - Oct 2004 (2 years 9 months)

Checked patients in and out for medical appointments and answered phone calls to address patient inquiries and schedule appointments. Documented patient information, insurance information, and payment methods, and managed various clerical duties.

Patient Registration Customer Service Data Entry Insurance Verification Medical Terminology Outlook Microsoft Word Excel

Lab Clerk

Medical University Hospital Authority

Sep 2000 - Oct 2002 (2 years 1 month)

Entered patient information into the laboratory information system and prepared lab specimens for analysis and testing. Accurately identified and labeled specimens and managed the front desk of the lab, including answering phone calls and responding to inquiries.

Data Entry Specimen Handling Customer Service Medical Terminology Outlook Microsoft Word Excel