At Emory University Hospital Midtown, I registered emergency department patients and verified demographics, insurance coverage, and eligibility. I corrected registration and coverage discrepancies to support accurate patient accounts and timely care.
At UnitedHealth Group / Optum, I researched insurance benefits and claims, coordinated follow-up, and supported denied and unpaid claim workflows. As a Health Care Advisor, I also answered member and provider questions about coverage, benefits, and eligibility.
At Northside Hospital and Integra Rehabilitation, I maintained confidential patient and laboratory records, supported billing and claims follow-up, and verified Medicare and Medicaid coverage. I hold a Bachelor of Science in Business Administration from Capella University.
