Open to opportunities

Petra Peter

@petrapeter

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Multi-site Operations Manager focused on customer experience and team development.

Nigeria

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What I'm looking for

I’m looking to grow in a leadership role focused on customer relations, operational efficiency, and process optimization—building and developing teams that deliver consistent brand standards, service quality, and measurable performance through strong cost control.

I lead multi-site QSR operations across 5 outlets, driving consistent service quality and customer satisfaction. I coordinate daily performance reporting between operations and customer-facing teams, enforce operational and brand standards, and manage staffing, scheduling, and escalated guest concerns to protect the guest experience.

I’m skilled in building and developing high-performing, customer-focused teams through training, quality control, and clear cleanliness and compliance expectations. I also manage inventory, budgeting, and cost control to maintain profitability, while supporting health and safety compliance and developing marketing strategies to attract and retain customers.

Experience

Work history, roles, and key accomplishments

Current

Hub Manager

Current

The Ice Cream Factory

Jan 2026 - Present (7 months)

Led multi-site QSR operations across five Lagos outlets, overseeing daily service quality and customer satisfaction. Coordinated between operations, management, and customer-facing teams while enforcing cleanliness and brand standards.

Multi Site Operations Management Staffing Scheduling Budgeting Cost Control Service quality Customer Service Excellence Team Coordination Operational Compliance performance reporting Customer Satisfaction

Restaurant Manager

The Ice Cream Factory

Jan 2025 - Dec 2025 (11 months)

Managed daily restaurant operations, budgets, and cost control while maintaining profitability and exceptional guest experience. Handled escalated customer concerns and implemented quality control measures and staff training.

Restaurant Operations Budgeting Cost Control Customer Service Excellence Guest Experience Quality Control Team Leadership

Assistant Restaurant Manager

The Ice Cream Factory

Jan 2023 - Dec 2024 (1 year 11 months)

Supported daily restaurant operations including team supervision and customer service. Managed inventory control and cost management, ensured health and safety compliance, and trained/mentored staff.

Customer Service Excellence Team Supervision Inventory Management Health and Safety Compliance Performance Improvement

Manager in Training

The Ice Cream Factory

Jan 2022 - Dec 2022 (11 months)

Built a leadership foundation across restaurant operations and learned financial and staff management. Supported budget planning, developed customer service strategy, and helped with performance tracking.

Leadership Development Customer Service Customer Service Strategy Budget Planning

Restaurant Supervisor

The Ice Cream Factory

Jan 2021 - Dec 2021 (11 months)

Led a team to ensure smooth operations and adherence to company standards. Enhanced customer service strategies, conducted performance evaluations, and delivered constructive feedback.

Team Leadership Customer Service Excellence Performance Evaluation