Stephanie User

I enjoy working with people and solving problems that make their experience better. Over the past three years, I’ve worked in fast-paced customer-facing environments where I learned how to communicate effectively, resolve customer concerns, support daily operations, and work closely with a team to keep things running smoothly.

Recently, I supervised daily store operations while delivering excellent customer service. I resolved customer inquiries and complaints professionally, coordinated staff schedules and delegated daily responsibilities, and trained and mentored new and existing crew members on customer service standards, hygiene protocols, and food safety procedures. I also managed inventory, monitored stock rotation and replenishment to minimize shortages and reduce waste, prepared daily operational and sales reports, and supported cash handling, reconciliation, and shift handover processes.

I completed a Customer Relationship Management (CRM) certification to deepen my understanding of customer experience, relationship management, and service excellence. I’m also expanding my administrative and digital workplace skills through a Professional Virtual Assistance course, because I believe learning shouldn’t stop once you have experience—good service is about listening, finding solutions, and creating positive experiences that people remember.