Open to opportunities

CHU JIN

@chujin

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Experienced operations manager with a focus on customer satisfaction.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and sustainability, offering opportunities for growth and development.

I am a highly motivated professional with over 10 years of experience in customer service and operations management within the food and beverages industry. My career has been marked by a commitment to enhancing customer satisfaction and driving business growth through effective communication and managerial skills.

In my role as Assistant Manager at Mama Somto's Restaurant, I successfully increased customer satisfaction scores by 15% by implementing new service procedures. My experience as Operations Manager at ABBA Catering Services allowed me to oversee all aspects of catering operations, where I achieved a remarkable 250% increase in turnover through strategic planning and efficient resource allocation. I am passionate about sustainability and have implemented practices that reduced our environmental impact by 20%.

Experience

Work history, roles, and key accomplishments

Assistant Manager

Mama Somto's Restaurant

Jan 2019 - Dec 2025 (6 years 11 months)

Provided exceptional customer service, increasing satisfaction scores by 15% through new procedures. Managed restaurant operations, including staff scheduling and food safety, in the manager's absence.

Customer Service Conflict Resolution Food Safety Operations Management

Operations Manager

ABBA Catering Services

Jan 2015 - Dec 2019 (4 years 11 months)

Oversaw catering operations, increasing turnover by over 250% through strategic planning. Implemented inventory management systems to reduce raw material wastage and sustainability practices for a 20% environmental impact reduction.

Budget Management Inventory Management Team Management Strategic Planning

Education

Degrees, certifications, and relevant coursework

Federal University Oye-Ekiti

BSc, Food Science and Technology

Studied Food Science and Technology at Federal University Oye-Ekiti. Gained knowledge in various aspects of food production, safety, and quality control.