CHU JIN
@chujin
Experienced operations manager with a focus on customer satisfaction.
NigeriaWhat I'm looking for
I am a highly motivated professional with over 10 years of experience in customer service and operations management within the food and beverages industry. My career has been marked by a commitment to enhancing customer satisfaction and driving business growth through effective communication and managerial skills.
In my role as Assistant Manager at Mama Somto's Restaurant, I successfully increased customer satisfaction scores by 15% by implementing new service procedures. My experience as Operations Manager at ABBA Catering Services allowed me to oversee all aspects of catering operations, where I achieved a remarkable 250% increase in turnover through strategic planning and efficient resource allocation. I am passionate about sustainability and have implemented practices that reduced our environmental impact by 20%.
Experience
Work history, roles, and key accomplishments
Assistant Manager
Mama Somto's Restaurant
Jan 2019 - Dec 2025 (6 years 11 months)
Provided exceptional customer service, increasing satisfaction scores by 15% through new procedures. Managed restaurant operations, including staff scheduling and food safety, in the manager's absence.
Operations Manager
ABBA Catering Services
Jan 2015 - Dec 2019 (4 years 11 months)
Oversaw catering operations, increasing turnover by over 250% through strategic planning. Implemented inventory management systems to reduce raw material wastage and sustainability practices for a 20% environmental impact reduction.
Education
Degrees, certifications, and relevant coursework
Federal University Oye-Ekiti
BSc, Food Science and Technology
Studied Food Science and Technology at Federal University Oye-Ekiti. Gained knowledge in various aspects of food production, safety, and quality control.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring CHU?
You can contact CHU and 90k+ other talented remote workers on Himalayas.
Message CHUFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
