Open to opportunities

Monica Appiah

@monicaappiah

Customer support professional with digital communication skills, delivering accurate records and responsive service in fast-paced teams.

Ghana

Message

What I'm looking for

I’m seeking a remote Administrative Assistant, Customer Support, Virtual Assistant, or Communications role where I can apply strong service delivery, organization, and digital communication skills to support daily operations and client satisfaction.

I’m a B.Tech Public Relations with Digital Communication student from Accra, Ghana, and I’ve built hands-on experience supporting customers across two fast-paced organizations. I resolve inquiries efficiently, maintain accurate records, and coordinate clear communication between clients and internal teams.

In my roles, I’ve handled 20+ daily customer inquiries, updated 100+ customer records with accuracy, and helped shorten resolution time by an estimated 15% through effective liaison and escalation. I’ve also supported clients with 15+ weekly policy guidance, tracked follow-ups for 25+ accounts, and organized administrative records to keep daily operations running smoothly.

Experience

Work history, roles, and key accomplishments

Customer Service Personnel

Jumia Ghana

Dec 2023 - Dec 2025 (2 years)

Resolved 20+ daily customer inquiries on orders, complaints, and account issues to improve timely support and customer satisfaction. Updated 100+ customer records and liaised with customers and internal teams to clarify order issues and escalate concerns, reducing resolution time by an estimated 15%.

Customer Support Customer Service Complaint Handling Data Entry Escalation Management Administrative Support Microsoft Office

Insurance Assistant

Starlife Insurance

Dec 2023 - Dec 2024 (1 year)

Guided 15+ clients weekly on policy details and documentation requirements, improving application completeness and reducing submission errors. Performed client follow-ups and communication tracking for 25+ accounts and maintained organized administrative records with high accuracy.

Customer Support Follow up Documentation Data Entry Administrative Support Microsoft Office