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PETER ORKUPAI

@peterorkupai

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Experienced IT Support Technician with strong technical skills.

Kenya

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What I'm looking for

I am looking for a job that offers a positive company culture, opportunities for career growth, and the chance to work with a supportive team. I am particularly interested in roles that allow me to utilize my technical skills in IT support and provide empathetic support to end users.

I am an experienced IT Support Technician with a strong background in installing new technologies and providing technical support to end users. I excel in diagnosing and resolving user issues, ensuring that all problems are resolved within agreed service level time frames. As a team leader and player, I am able to work well under pressure and provide empathetic support to users.

In my previous role as an IT Trainee at TATA Chemicals Magadi Ltd, I gained extensive experience in troubleshooting network hardware, maintaining operating systems, and providing remote support. I also played a key role in the installation of hardware and software, as well as training employees on new software updates. Additionally, I have a solid understanding of cybersecurity and have implemented measures to ensure the security of information.

With a Bachelor's Degree in Business Management and Information Technology, I have a strong foundation in both technical and business aspects. I am proficient in HTML, JavaScript, CSS, and PHP, and have a keen eye for critical thinking and problem-solving. I am motivated, detail-oriented, and possess excellent communication and time management skills.

Experience

IT Trainee

TATA Chemicals Magadi Ltd.

Identified user issues, diagnosed problems, and delivered workable solutions via phone, email, or onsite. Ensured resolution of all user issues within agreed service level time frame. Supported the wide team with planning software and hardware rollouts. Managed access and assigned permissions to ensure information security. Ran regular maintenance updates to all on-campus hardware and software. As

Installing New Data Analysis Communication Cybersecurity

Intern

Stima DT Sacco

Provided first line technical support, network management, and software installation. Assisted in the development of process maps for the Innovation hub project, conducted research, and compiled research reports. Developed concepts, products, and solutions. Analyzed and interpreted patterns and trends.

Network Management Research Data Analysis Communication