PMPeter Mghanga
@petermghanga
Results-driven manager with expertise in operational excellence and team leadership.
KenyaWhat I'm looking for
I am a highly motivated professional with extensive experience in supervisory and management roles. My career has been defined by my ability to optimize team performance and maintain operational excellence while delivering exceptional customer service. I have a proven track record of streamlining processes and implementing best practices that drive organizational success.
In my current role as Manager at HAE Group, I oversee daily operations, ensuring compliance with global standards and fostering strong relationships with clients and stakeholders. My analytical skills allow me to evaluate operational data effectively, leading to continuous improvement in service delivery. I am passionate about team development and have successfully trained and guided my teams to achieve their performance targets.
Experience
Work history, roles, and key accomplishments
Manager – HAE Product
HAE Group
Nov 2024 - Present (7 months)
Oversee operations for shipments from Europe, managing emails, quotes, and bookings. Ensure compliance with global standards while optimizing team performance and enhancing service delivery through data analysis.
Shift and Compliance Manager
DC Business INT NBO Limited
Oct 2023 - Nov 2023 (1 month)
Supervised daily operations and led team members to achieve performance targets while maintaining high service standards. Provided training and analyzed performance data for continuous improvement.
Duty Supervisor
DC Business INT NBO Limited
Nov 2020 - Oct 2023 (2 years 11 months)
Aligned team performance with company goals, provided training, and handled customer escalations. Coordinated shift schedules to ensure operational coverage and support team development.
Flight Operations Officer
Tradewinds Aviation Services Limited
Jan 2018 - Feb 2020 (2 years 1 month)
Managed flight-handling schedules and ensured compliance with regulations. Coordinated with airlines and maintained accurate operational records to enhance efficiency.
Education
Degrees, certifications, and relevant coursework
Mombasa Aviation Training Institute
Diploma, Air Cargo Handling
2015 - 2015
Completed a Diploma in Air Cargo Handling Services, covering subjects such as Cargo General Knowledge, Rates Calculation, Airway Bill Completion, Customer Service, and Communication Skills.
Tabotech Training Institute
Certificate, Computer Operations
2014 - 2014
Earned a Certificate in Computer Operations, focusing on essential computer skills and operations.
St. George’s High School
Kenya Certificate of Secondary Education, Secondary Education
2009 - 2012
Achieved the Kenya Certificate of Secondary Education (KCSE), completing secondary education with a focus on various subjects.
Lushangonyi Primary School
Kenya Certificate of Primary Education, Primary Education
1999 - 2008
Completed the Kenya Certificate of Primary Education (KCPE), marking the end of primary education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
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