Open to opportunities

Peter Mghanga

@petermghanga

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Results-driven manager with expertise in operational excellence and team leadership.

Kenya

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What I'm looking for

I seek a dynamic role in operations management that fosters team growth and innovation.

I am a highly motivated professional with extensive experience in supervisory and management roles. My career has been defined by my ability to optimize team performance and maintain operational excellence while delivering exceptional customer service. I have a proven track record of streamlining processes and implementing best practices that drive organizational success.

In my current role as Manager at HAE Group, I oversee daily operations, ensuring compliance with global standards and fostering strong relationships with clients and stakeholders. My analytical skills allow me to evaluate operational data effectively, leading to continuous improvement in service delivery. I am passionate about team development and have successfully trained and guided my teams to achieve their performance targets.

Experience

Work history, roles, and key accomplishments

Current

Manager – HAE Product

Current

HAE Group

Nov 2024 - Present (7 months)

Oversee operations for shipments from Europe, managing emails, quotes, and bookings. Ensure compliance with global standards while optimizing team performance and enhancing service delivery through data analysis.

Team Management Compliance Customer Service Data Analysis Performance Monitoring Process Optimization Communication Skills

Shift and Compliance Manager

DC Business INT NBO Limited

Oct 2023 - Nov 2023 (1 month)

Supervised daily operations and led team members to achieve performance targets while maintaining high service standards. Provided training and analyzed performance data for continuous improvement.

Team Leadership Performance Monitoring Data Analysis Conflict Resolution Administrative Support

Duty Supervisor

DC Business INT NBO Limited

Nov 2020 - Oct 2023 (2 years 11 months)

Aligned team performance with company goals, provided training, and handled customer escalations. Coordinated shift schedules to ensure operational coverage and support team development.

Performance Management Team Coordination Customer Service Training Conflict Resolution Communication Skills

Flight Operations Officer

Tradewinds Aviation Services Limited

Jan 2018 - Feb 2020 (2 years 1 month)

Managed flight-handling schedules and ensured compliance with regulations. Coordinated with airlines and maintained accurate operational records to enhance efficiency.

Operations Regulatory Compliance Scheduling Customer Care Coordination Communication Skills

Education

Degrees, certifications, and relevant coursework

Mombasa Aviation Training Institute

Diploma, Air Cargo Handling

2015 - 2015

Completed a Diploma in Air Cargo Handling Services, covering subjects such as Cargo General Knowledge, Rates Calculation, Airway Bill Completion, Customer Service, and Communication Skills.