Cecilia Ngure

Provide regional oversight of operational performance, compliance, and service delivery standards across multiple markets. Develop and monitor KPIs and SLAs, lead risk assessment and incident reporting, and drive process improvements to strengthen governance and service continuity.

Oversaw daily operational planning and staffing in a high-traffic aviation environment, ensuring service continuity. Monitored compliance with health, safety, and regulatory standards, managed incident response, and prepared operational reports for management review.

Coordinated cargo logistics processes in compliance with international aviation and customs regulations, maintaining tracking and documentation for transparency and accountability. Collaborated with freight forwarders, airlines, and customs authorities, and delivered internal compliance training while driving targeted process improvement actions.

Led stakeholder engagement and community liaison activities across the full project lifecycle, strengthening operational oversight through performance monitoring systems. Coordinated communication between contractors, engineers, authorities, and affected communities, supported labour compliance monitoring, and implemented inclusive outreach and grievance-risk mitigation.

Supported CEO governance and executive coordination by preparing board reporting, strategic documentation, and analytical briefs to inform decision-making. Coordinated leadership meetings and stakeholder engagement with airlines, regulators, and ground-handling teams while helping streamline workflows and strengthen operational integrity.

Currently pursuing a Bachelor’s degree in Project Planning & Management to deepen expertise in development-focused project design and evaluation.

Completed a Diploma in Project Management at Daystar University in 2015.