Open to opportunities

Peter Njuguna

@peternjuguna5

I lead ground services operations and improve airline customer satisfaction through quality, speed, and team leadership.

Kenya

Message

What I'm looking for

I'm looking for an airline or operations role where I can lead teams, improve ground-service processes, maintain customer satisfaction, and build strong client and business partnerships.

I've spent over 10 years in the airline industry, leading ground services operations and supporting customer satisfaction through quality, speed, and process optimization.

I build trust and loyalty with clients while maintaining a calm, professional approach under pressure. I’m a cooperative team player with strong cultural awareness and a focus on establishing rapport.

I’m motivated by developing relationships, cultivating partnerships, and contributing to company success through reliable operational leadership.

Experience

Work history, roles, and key accomplishments

Teamleader operations Ground Services

Ground Services

Team leader for ground services operations, with over 10 years of experience in the airline industry, specializing in quality, speed, and process optimization.

Leadership Customer Service Process Optimization Team Management