Ray Rae
@rayrae
Experienced customer support specialist with over 10 years' experience
KenyaWhat I'm looking for
As a seasoned customer experience specialist, I leverage my expertise in providing exceptional support through timely responses, helpful feedback, and respectful conflict resolution. With a proven track record of delivering efficient solutions, I'm committed to helping companies build and strengthen their internal and external relationships while optimizing their operations.
With over 10 years of experience in the industry, I've successfully supported clients across various industries, consistently ensuring exceptional customer experiences. My passion lies in turning unpleasant experiences into memorable interactions, and I'm customer-obsessed.
I possess proficiency in a range of tools and CRM systems, including Siebel, Microsoft Office, and others. As a fast learner, I quickly adapt to new systems and processes, making me a valuable asset to any organization.
Experience
Customer Service Trainer
Safaricom PLC – Route to Customer department
Oct 2023 - Dec 2023 (2 months)
Training new agents on Safaricom products and services. Training on customer excellence
Customer Experience Executive
Safaricom PLC – Retail Shop
Jul 2022 - Oct 2023 (1 year 3 months)
One on one customer support, sales (Devices, Data sales and airtime), providing business solutions like Mpesa to business and SAAs
Customer Experience Executive
Safaricom PLC – Care Desk
Aug 2017 - Jul 2022 (4 years 11 months)
Manning the Safaricom satellite Desk at one of our remote locations (Matuu Care Desk). Assisting customers on a one on one level and assist in troubleshooting physical issues like device set up, data set up and M-pesa account services.
Customer Experience Executive (Call Center)
Safaricom LTD
Jun 2007 - Aug 2017 (10 years 2 months)
Assisting Safaricom PLC customers with issues on voice and data network, Mobile financial service (Mpesa) Support and responding to general queries in regards to the company.
Customer Service Representative
Kencall EPZ
Jun 2008 - Oct 2009 (1 year 4 months)
Transcription and Tele-customer service for Orange and Telkom customers.
Tech stack
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