Ray RaeRR
Open to opportunities

Ray Rae

@rayrae

Experienced customer support specialist with over 10 years' experience

Kenya
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What I'm looking for

I'm looking for a role that allows me to utilize my exceptional customer support skills to drive business growth and strengthen relationships.

As a seasoned customer experience specialist, I leverage my expertise in providing exceptional support through timely responses, helpful feedback, and respectful conflict resolution. With a proven track record of delivering efficient solutions, I'm committed to helping companies build and strengthen their internal and external relationships while optimizing their operations.

With over 10 years of experience in the industry, I've successfully supported clients across various industries, consistently ensuring exceptional customer experiences. My passion lies in turning unpleasant experiences into memorable interactions, and I'm customer-obsessed.

I possess proficiency in a range of tools and CRM systems, including Siebel, Microsoft Office, and others. As a fast learner, I quickly adapt to new systems and processes, making me a valuable asset to any organization.

Experience

SS

Customer Experience Executive

Safaricom PLC – Retail Shop

Jul 2022 - Oct 2023 (1 year 3 months)

One on one customer support, sales (Devices, Data sales and airtime), providing business solutions like Mpesa to business and SAAs

SD

Customer Experience Executive

Safaricom PLC – Care Desk

Aug 2017 - Jul 2022 (4 years 11 months)

Manning the Safaricom satellite Desk at one of our remote locations (Matuu Care Desk). Assisting customers on a one on one level and assist in troubleshooting physical issues like device set up, data set up and M-pesa account services.

SL

Customer Experience Executive (Call Center)

Safaricom LTD

Jun 2007 - Aug 2017 (10 years 2 months)

Assisting Safaricom PLC customers with issues on voice and data network, Mobile financial service (Mpesa) Support and responding to general queries in regards to the company.

Tech stack

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