Ray Rae

Results-driven Customer Experience & CRM Specialist with over 14 years of progressive experience in customer service, digital support operations, and client relationship management. Proven expertise in CRM platforms like Zendesk, Salesforce, and Freshdesk, with a consistent record of improving customer satisfaction, streamlining workflows, and delivering agent training that drives measurable performance improvements. Demonstrated leadership in team management, onboarding, and quality assurance in highvolume, omnichannel support environments. Adept at supporting business operations, training remote teams, and implementing customer retention strategies with tangible results. Seeking roles in customer support leadership, CX strategy, or digital operations