Peter Brooks

Handled front desk operations, including greeting customers, verifying memberships, answering questions, and managing payments. Managed tee times and communicated course rules and regulations to improve flow and ensure a safe experience.

Provided clear directions throughout Highmark Stadium to enhance guest experience. Helped implement stadium and NFL Fan Code of Conduct policies, inspected for safety hazards, and supported access control with event staff.

Performed outbound and inbound calls for University of Richmond Athletics, managing and retaining premium seating and season ticket accounts. Drove weekly sales growth by generating additional business leads and supporting group sales.

Supported daily football practice operations, including running clock and assisting with punt/kick handling and spot work. Served as game manager for soccer and field hockey and helped coordinate visiting teams and officials.

Managed client orders through the restoration process, including conducting at-home inspections to document damages. Organized time-sensitive deliveries and supported rush orders to keep restorations and deliveries on schedule.

Assisted with day-to-day athletic facility operations to ensure a smooth customer experience. Managed scheduling, events, memberships, and customer issues using RecDesk to support retention.

Developed and implemented a lacrosse program for 280 campers, coaching skills such as throwing, catching, coordination, teamwork, and communication. Prepared and maintained lacrosse fields and equipment and supervised campers throughout the day and evening.

Earned a Bachelor of Science in Sports Management from State University of New York at Fredonia.

Earned an Associate of Science in Sports Management from Genesee Community College.