CDCasey DeVito
@caseydevito
Dedicated sport management professional with strong analytical skills.
United StatesWhat I'm looking for
I am a passionate sport management professional with a Bachelor of Science degree from Towson University, where I graduated in May 2019. My academic journey was marked by a commitment to excellence, as evidenced by my inclusion on the Dean's List. I have developed a strong foundation in business administration, which complements my expertise in the sports industry.
Throughout my career, I have gained valuable experience in various roles within the ticketing and event management sectors. As a Business Analyst at Stage Front Tickets, I successfully researched and invested in concerts and sports events, while also managing partnerships and customer relations. My role as a Ticket Concierge at Encore Tickets further honed my customer service skills in a high-volume environment, where I utilized ticketing software to enhance the customer experience.
I am eager to leverage my skills in a dynamic environment where I can contribute to innovative strategies and enhance customer engagement in the sports and entertainment industry.
Experience
Work history, roles, and key accomplishments
Ticket Concierge
Encore Tickets
Jul 2024 - Present (11 months)
Delivered exceptional customer service by assisting guests with ticket purchases, seating options, and event information in a high-volume, fast-paced environment. Utilized ticketing software to process sales, issue refunds, and manage inventory.
Business Analyst- Partnerships
Stage Front Tickets
Jan 2020 - Present (5 years 5 months)
Researched concerts and sports events to invest capital and worked with partners on acquiring tickets. Fulfilled orders for customers and assisted with issues regarding TicketMaster and AXS.
Communications Manager
Stage Front Tickets
Jan 2020 - Present (5 years 5 months)
Controlled all social media accounts including Facebook, LinkedIn, Twitter, Instagram, and TikTok. Worked directly with partners on strategies and initiatives, and kickstarted VIP/hospitality departments.
Ticket Manager
Philadelphia Freedoms
Jun 2019 - Present (6 years)
Managed all ticketing operations through TicketMaster systems and handled the distribution of tickets to all season ticket holders. Analyzed and developed daily sales reports on all matches.
Ticket & Fan Services Intern
Philadelphia Eagles
Jan 2019 - Present (6 years 5 months)
Assisted with the transfers and paperwork involved with season tickets and Stadium Builder’s Licenses. Trained in the Archtics system, TicketMaster Host, and Salesforce.
Education
Degrees, certifications, and relevant coursework
TUTowson University
Bachelor of Science, Sport Management
Grade: Dean’s List
Graduated with a Bachelor of Science in Sport Management. Minored in Business Administration and was recognized on the Dean's List.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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