Jason Croft

Provided top-quality customer service to owners and operators of inoperable semi- and box-trucks. Accurately inputted data while communicating with customers to create road reports in AS400/CRM.

Assisted customers with transactions at the register, including sales and returns, and provided top-quality customer service, including re-gripping golf clubs and steaming baseball gloves. Upsold the Dick's Sporting Goods rewards program and credit card program to customers.

Assisted the New York Jets sales & services department during special events and games. Escorted fans with sideline passes to the MetLife Stadium field and ensured fans knew how to use and obtain tickets through the New York Jets mobile app.

Used Archtics Ticketing System to assist fans in ticketing to games and events at Amalie Arena. Provided top customer service to fans in explaining different ticketing options for single game tickets and events.

Used ProVenue to find accounts, make ticket exchanges, and fulfill refund requests. Communicated effectively with the sales team on refund requests, e-ticketing, and account issues.

Assisted NFL fans in directing their way around Philadelphia during the NFL Draft. Assisted NFL in setup of NFL Draft Experience games and events.

Communicated the history of the Philadelphia Eagles, Lincoln Financial Field, the city of Philadelphia, and the National Football League while providing comprehensive tours. Built personal relationships with all guests to promote and provide positive experiences.

Printed and distributed press credentials to members of national and local media. Ran printed statistics from the upper-level press box to courtside media members.

Created the first media guide in Reading United A.C. franchise history and provided content for Reading United social media accounts. Set up parade, promotional, and charitable events schedules for the organization.

Created media guides for the Philadelphia Union and Bethlehem Steel and assisted the communications department in creating and distributing all credentials. In charge of setting up and maintaining the press box during all games.

Kept official NCAA statistics for men’s and women’s soccer programs with StatCrew. Acted as public address announcer and scoreboard operator for men’s and women’s NCAA soccer events.

Kept official NCAA statistics for all women’s soccer, softball, and baseball events. Wrote postgame articles and provided content for ClarionGoldenEagles.com.

Earned a Bachelor of Arts in Communications, developing strong foundational knowledge in media theory, public relations, and interpersonal communication. Engaged in coursework that enhanced analytical and presentation skills.

Completed a Master of Science degree focusing on advanced principles and practices in sport management. Gained expertise in areas such as sport marketing, finance, and event operations.