
Pesh User
@peshuser
I coordinate executive operations, stakeholder engagement, meetings, and confidential administrative processes across fast-paced professional environments.
What I'm looking for
At the Kenya National Chamber of Commerce & Industry–Nyeri Chapter, I support senior leadership and the Board of Directors through executive coordination, official correspondence, meeting documentation, and confidential administrative processes.
I coordinate schedules, appointments, travel, logistics, events, business forums, trainings, and partner engagements. I also liaise with government agencies, business stakeholders, development partners, and members.
Previously, I supported customers and daily operations at Ancor Feeds, handling inquiries, order processing, records, complaint resolution, and fulfillment coordination. At Ibrahim’s Bull Enterprises and Kenya Commercial Bank, I managed calendars, communications, reports, records, customer requests, and staff support.
With over 10 years of administrative and customer service experience, I bring organized office operations, accurate documentation, and professional stakeholder communication. I use Microsoft Office Suite, Google Workspace, Zoom, Canva, Trello, and digital filing systems to keep work moving efficiently.
Experience
Work history, roles, and key accomplishments
Administrative & Executive Support Officer
Kenya National Chamber of Commerce & Industry
Mar 2024 - Present (2 years 8 months)
Provide administrative and executive support to senior leadership and the Board of Directors, coordinate meetings, draft official correspondence, and manage stakeholder engagement.
Customer Service Representative
Ancor Feeds
Jan 2020 - Dec 2023 (3 years 11 months)
Responded to customer inquiries via phone, email, and in person, processed orders, maintained customer records, and resolved complaints efficiently.
Administrative Assistant
Ibrahim's Bull Enterprises
Jan 2016 - Dec 2018 (2 years 11 months)
Managed calendars, appointments, and meeting schedules, handled correspondence, coordinated office communication, and assisted with recruitment and onboarding.
Customer Service Clerk
Kenya Commercial Bank
Jun 2013 - Apr 2015 (1 year 10 months)
Managed client inquiries and customer support services, handled incoming calls, prepared reports, and assisted customers with banking products.
Education
Degrees, certifications, and relevant coursework
Moi University
Bachelor of Business Management, Business Management
2008 - 2012
Grade: Second Class Honours (Upper Division)
Bachelor of Business Management with a focus on Maritime Management, awarded with Second Class Honours (Upper Division).
VMU
Virtual Assistant Certification, Virtual Assistance
Virtual Assistant Certification from VMU, completed in March 2023.
NITA
Certificate in Customer Service, Customer Service
Certificate in Customer Service from NITA, completed in September 2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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