At Desjardins Insurance, I managed 100–150 outbound calls daily and generated 30–50 qualified leads each month through cold calling, email follow-ups, and referrals. I converted qualified prospects into appointments and sales conversations, while consistently exceeding 100% of monthly sales and activity targets.
At Pertinence Limited, I responded to customer inquiries about products, services, and property processes across phone, email, and social media. I helped customers understand their options, addressed concerns, and resolved service issues through follow-up and practical support.
