Percy Udoh
@percyudoh
Virtual Assistant supporting customer service at Digital Witch Support Community and managing CRM inquiries with Intercom.
NigeriaWhat I'm looking for
At Digital Witch Support Community, I provided practical IT and digital support, helping users with common technology-related tasks and using Intercom CRM for customer communication and support workflows.
In a practical customer support and CRM project, I managed simulated inquiries using HubSpot and Zendesk, created and tracked support tickets through resolution, and followed up on unresolved issues.
Through Web3 community projects, I answered members’ questions, guided them through processes, and helped maintain a respectful, supportive environment using Discord, WhatsApp, and Slack.
I organize workflows with tools such as Trello, ClickUp, and Asana, and manage schedules using Calendly, Picktime, and Acuity Scheduling. I’m seeking a remote Virtual Assistant role supporting e-commerce operations, customer engagement, social media activities, and administrative tasks.
Experience
Work history, roles, and key accomplishments
I.T. Support
Digital Witch Support Community
Jan 2026 - Present (9 months)
Provided practical IT and digital support, assisting users with technology-related tasks and using Intercom CRM for customer communication and support workflows.
Community Support & Moderation
Web3 Community Projects
Engaged with online community members, guided them through processes, and maintained a respectful environment using Discord, WhatsApp, and Slack.
Customer Support & CRM Project
Practical / Training Project
Managed simulated customer inquiries using HubSpot and Zendesk, created and tracked support tickets, and responded professionally to customer complaints.
Education
Degrees, certifications, and relevant coursework
Digital Witch Support Community
Online IT Skills Training, IT
2026 - 2026
Online IT skills training completed in 2026.
Ebonyi State University
Bachelor of Science, Statistics
2009 - 2013
Bachelor of Science in Statistics from Ebonyi State University, Abakaliki, completed in 2013.
Jobberman
Soft Skills Training, Soft Skills
Soft skills training covering CV writing, communication, interview preparation, job search, and workplace skills.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
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