At Jeppesen ForeFlight, I manage endpoint operations across Windows, macOS, iOS, iPadOS, and BYOD environments using Microsoft Intune and Jamf Pro. I also support employee onboarding and offboarding, including device preparation, account provisioning, and secure device decommissioning.
Previously, at Hewlett Packard (HP), I provided Tier 1 and Tier 2 support and handled 30–35+ incidents weekly. I reduced the incident backlog by approximately 15% through queue prioritization and coordinated with global teams to resolve critical issues.
