At UST Global, I provide enterprise technical support across endpoint and infrastructure environments, using Microsoft Intune, Active Directory, SCCM, Autopilot, and JAMF Pro to support Windows 10/11 administration. I troubleshoot endpoint and network issues and apply ITIL-aligned incident, problem, and SLA management practices.
I also support Microsoft 365 services, executive users, infrastructure migrations, and endpoint security activities. In a knowledge base project, I authored 100+ SOPs and troubleshooting guides in ServiceNow, contributing to a 30% increase in First Call Resolution.
