Open to opportunities

Pelumi Olusanya

@pelumiolusanya

Customer support professional in fintech and microfinance who improved repayment compliance through clear guidance and consistent follow-up.

Nigeria

Message

What I'm looking for

I’m looking for fully remote work where I can support customers, resolve enquiries and payment issues, and follow up until each issue is closed.

At Blooms Microfinance Bank, I handled customer enquiries about loan accounts, repayment schedules, and service issues by phone, SMS, and WhatsApp. I explained loan obligations in plain language and guided customers on next steps.

When customers struggled to meet payment deadlines, I agreed realistic payment plans and followed up to keep them on track. This helped improve repayment compliance and reduce overdue cases in my portfolio.

At PalmPay, I guided merchants and new users through platform setup and explained services in simple terms. Regular check-ins helped me answer concerns and support customer satisfaction while reducing inactive accounts.

At Trade Depo, I supported retail and wholesale accounts by resolving delivery and product issues and maintaining regular client contact. I also met my assigned sales targets every quarter. I’m based in Nigeria and available for fully remote work.

Experience

Work history, roles, and key accomplishments

Customer Service

Blooms Microfinance Bank

Nov 2024 - Jun 2025 (7 months)

Handled customer enquiries on loan accounts, repayment schedules, and general service issues via phone, SMS, and WhatsApp. Agreed realistic payment plans with customers and followed up to improve repayment compliance.

Customer Support Complaint Resolution Multichannel Communication Negotiation Problem Solving Active Listening Time Management

Business Developer

PalmPay

Dec 2023 - Sep 2024 (9 months)

Guided merchants and new users through platform setup and explained services in simple terms. Conducted regular check-ins after onboarding to improve satisfaction and reduce inactive accounts.

Customer Onboarding Communication Skills Customer Satisfaction Problem Solving

Account Officer

Trade Depo

Sep 2022 - Oct 2023 (1 year 1 month)

Supported a portfolio of retail and wholesale accounts, resolving delivery and product issues quickly. Maintained regular client contact to strengthen retention and met assigned sales targets every quarter.

Account Management Customer Support Sales Retention Communication Skills