Pelagie Chidimma

I’m a dedicated remote professional with 5 years of experience across Customer Support, Talent Acquisition, Product Listing, and Procurement Supply Chain. I bring a proven record of organization, attention to detail, and a strong commitment to resolving issues efficiently with empathy.

In my current Customer Support Specialist role at Shopify, I resolve customer inquiries across email, chat, and phone while maintaining professionalism and follow-through until issues are fully resolved. I’ve supported 400+ customers, achieved 98% customer satisfaction, improved first-contact resolution (80%), increased retention (20%), and reduced response time by 30% through process improvements.

Previously, as a Talent Acquisition Consultant, I built talent pipelines and ensured a smooth candidate experience. I maintained a resume bank of 100+ resumes and tracked 200+ contacts, while coaching 15 team members on using workforce analytics and maximizing hiring channels to drive an 80% increase in direct hires.

Earlier, I worked as a Product Listing Specialist and a Procurement Supply Chain Officer, strengthening e-commerce catalog management and data accuracy, and coordinating procurement activities with clear supplier communication. Across these roles, I’ve improved product presentation and user experience (25% rating increase), supported sales growth, and streamlined workflows using structured documentation and ERP guidance.