Peggy Uzor

I am a dedicated Customer Service Representative and Appointment Setter with over four years of experience delivering fast, accurate, and friendly support across phone, email, live chat and social media channels. I consistently meet KPIs while maintaining strong communication and time-management practices.

In remote and on-site roles I handled high-volume inquiries, managed CRM records (Sniper, Go High Level, HubSpot), and scheduled appointments for 50+ clients, improving booking rates and reducing no-shows. I achieved measurable results: boosting appointment bookings by 25%, reducing no-shows by 15%, and contributing to a 15% revenue increase through upselling and cross-selling.

I take pride in resolving escalations promptly, training staff on product knowledge and upselling techniques, and producing streamlined reports to support faster management decisions. I am motivated to join teams where I can apply my customer-centric approach to improve satisfaction, efficiency, and revenue.