Peeyush Duggal

Identified new client opportunities among spinning mills and expanded market reach for breaker comber and polyester cotton fiber products. Built and maintained strong relationships with spinning mill customers to secure repeat orders and long-term partnerships.

Prospected customers via phone to discuss lending needs and set appointments for brokers. Converted inbound/outbound leads into qualified appointments and identified refinancing and new purchase financing opportunities.

Addressed more than 500 customer inquiries a day via phone and email, assisted customers through the purchasing process, and managed orders, returns, and tracking using SAP.

Assisted customers with inquiries and efficiently transferred queries to other team members. Implemented data-driven decisions to anticipate peak hours and maintain clear communication with team members and head office.

Managed cash register operations, processed transactions accurately, and maintained a balanced cash drawer. Addressed inquiries and resolved customer concerns promptly.

Ensured product quality by stocking and replenishing fresh food items and maintaining proper rotation. Assisted customers in locating items, provided product recommendations, and addressed inquiries.

Managed cash register operations, processed transactions accurately, and maintained a balanced cash drawer. Addressed inquiries and resolved customer concerns promptly.

Pursued a Master's in Business Analytics at Macquarie University from 2020 to 2022.

Completed a Bachelor's in Business Administration at Guru Nanak Dev University from 2016 to 2019.

Completed the Customer Analytics certification on Coursera.

Completed the Financial Analysis: Making Business Projections certification on LinkedIn.

Completed the SQL for Data Analysis certification on LinkedIn.

Completed the Business Analysis: Essential Tools and Techniques certification on LinkedIn.