Delma Lucia User

I’m a motivated and reliable bilingual professional seeking a remote Customer Service or Sales position. Fluent in Portuguese and able to communicate in English and Spanish at a basic–intermediate level, I focus on clear, respectful conversations and consistent follow-through. In multicultural environments, I bring a service mindset that helps customers feel understood and supported.

Since 2018, I’ve worked in independent sales and customer support as a freelance professional in Brazil and the USA. I assisted clients in Portuguese via phone, email, and WhatsApp—providing information, answering questions, and resolving issues efficiently. I also promoted products and closed sales through warm leads and referrals, while managing follow-ups and client retention.

My approach is procedure-focused: I’m able to follow processes closely, deliver accurate information, and stay dependable when shifts are flexible. I prioritize problem-solving and time management, using strong self-discipline to handle multiple customer conversations with care. For communication, I’m comfortable with chat/email workflows and team collaboration, ensuring updates stay clear and actionable.

I’m skilled with customer-facing tools and modern collaboration platforms, including WhatsApp, Google Workspace (Docs, Sheets), Zoom, and Microsoft Teams. I have CRM basics experience with HubSpot and Zendesk (familiar), and I can work with Shopify and online order systems (basic) while quickly filling any gaps. I’m ready to start immediately and committed to delivering excellent service—every interaction, every time.