Pedro Monestel
@pedromonestel
Operational risk and project management leader, optimizing controls, automating processes, and driving regulatory-ready delivery.
Costa RicaWhat I'm looking for
I’m an Operational Risk and Strategic Project Management leader at Citi (AVP) with an Agile Project Management Masters degree, focused on high-performance operational optimization and regulatory compliance. I’ve reduced the volume of pending projects by over 50% by strengthening internal controls and improving interdepartmental communication, and I’ve automated core processes to increase organizational productivity. I also govern risk matrix analysis and lead technical defense for internal and external audits under strict governance.
Before that, I served as a Strategic Operational Risk Analyst II and a KYC/AML Project Analyst I, where I executed deep dives into control and monitoring failures and delivered risk-based recommendations aligned to regulatory tiers. My earlier experience includes Operations Supervisor & Quality Lead at Capital One (Foundever), where I coached teams, enforced control adherence, and led fraud prevention and identity validation efforts, plus mentoring new hires to ensure 100% compliance from day one. I bring a disciplined, fast-learning leadership style—combining Agile delivery (Scrum/Kanban/Lean) with practical tools like Excel, Jira, and Confluence to help teams deliver on time, with integrity.
Experience
Work history, roles, and key accomplishments
Led operational optimization and regulatory compliance efforts, ensuring exhaustive execution of critical milestones and technical defense for internal/external audits. Reduced the volume of pending projects by 50%+ by strengthening internal controls and improving interdepartmental communication.
Executed control deep-dives for departments with monitoring failures by investigating activities, risks, controls, and monitoring results. Led initiatives to align internal procedures to regulatory tiers and required risk-based requirements, including control-frequency and attribute alignment.
Improved department performance metrics by increasing completed cases and elevating quality scores. Performed KYC and AML checks and conducted detailed investigations of client financial activity to ensure regulatory adherence.
Operations Supervisor & Quality Lead
Capital One (Foundever)
May 2021 - Apr 2022 (11 months)
Led coaching, shadowing, and quality assurance for an agent pool, enforcing adherence to department controls and process standards. Supervised identity validation and fraud-prevention activities, resolving escalated client disputes and managing claims for disputed transactions and ACH transfers under KYC standards.
Project Mentor & Identity Protection
Capital One (Foundever)
May 2020 - May 2021 (1 year)
Orchestrated onboarding and mentorship for new hires, reviewing department controls to ensure full compliance from day one. Conducted AML and fraud investigations for fraudulent debit card and Zelle transactions and managed sensitive transactional verification for cash deposits and loans.
Expansion Project Manager
Almacén Módiko
Nov 2017 - Feb 2019 (1 year 3 months)
Led the company’s expansion strategy into nearby cities, growing the customer base and total sales volume. Managed warehouse logistics, including hiring, procurement, and storage optimization, and reviewed internal controls to support financial sustainability of operations.
Education
Degrees, certifications, and relevant coursework
EALDE Business School
Master’s Degree in Project Management, Project Management
2025 - 2026
Grade: 10
Activities and societies: Active Master Degree student with 10/10 GPA. Demonstrated consistent academic excellence and leadership through active weekly participation in specialized forums, contributing strategic insights on Agile methodologies. Proven ability to balance rigorous technical studies with high-level professional responsibilities, maintaining a top-tier performance throughout the program.
Master’s degree in Project Management with an emphasis on Agile methodologies.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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