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Jeannette Porras

@jeannetteporras

Risk Manager at Amazon who built a team and improved marketplace risk controls through investigations and data analysis.

Costa Rica

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What I'm looking for

I’m looking to contribute to organizational success by driving operational excellence, solving complex problems, improving business processes, and mitigating risk.

At Amazon, I built and led a risk management team, establishing operational controls, baseline metrics, and KPIs. I also led audits to identify risk trends and policy gaps, providing inputs that improved predictive machine learning models and automated enforcement.

As an Investigations Advisor PRO and Senior Fraud Investigation Specialist at Amazon, I supported investigators with query resolution, coaching, and feedback. I audited investigation defects, helped create a Doc Validation pilot, and contributed to improving guided workflows and investigation procedures.

Earlier, I managed teams at Pines Auto Parts and Appliances and American InterContinental University, where I worked on marketing, recruitment, and operational goals. At Hewlett-Packard Inc., I conducted business analysis and entered financial information into SAP.

Experience

Work history, roles, and key accomplishments

Risk Manager

Amazon

Jan 2022 - Jan 2026 (4 years)

Built and led a high-performing team, establishing baseline metrics, operational controls, and KPIs. Led audits to identify risk trends and policy gaps, and authored executive-level reports including COE documentation.

Team Leadership Risk Management Audit KPI development Data Analysis Process Improvement Training Cross Functional Collaboration

Investigations Advisor PRO

Amazon

Jan 2020 - Jan 2022 (2 years)

Worked across teams to enable investigators to take right action for customers and drive business metrics. Partnered with managers to evolve the advisor role and provided feedback based on trend analysis.

Investigation Trend Analysis Process Improvement Stakeholder Management Training Operational Efficiency

Senior Fraud Investigation Specialist

Amazon

Jan 2016 - Jan 2020 (4 years)

Investigated suspicious activities and behaviors posing risk to Amazon and customers in global markets. Ensured high-quality decisions by applying standard operational procedures and identified fraud patterns.

Fraud Investigation Risk Assessment Data Analysis Coaching Mentorship Quality Assurance Communication Skills

Junior Contract Administrator

Hewlett-Packard Inc.

Jan 2015 - Jan 2016 (1 year)

Contributed to operational business relationship management for large and small accounts. Conducted business analysis, resolved operational issues, and entered financial information into SAP.

Contract Administration Business Analysis SAP Customer Support Data Analysis

Customer Service Associate

Amazon

Jan 2015 - Dec 2015 (11 months)

Delivered timely, accurate, and professional customer service to customers. Assisted with order expediting, post-sale problem correction, and account/billing updates.

Customer Service Order Management Problem Solving Communication Skills

Marketing Coordinator

Pines Auto Parts and Appliances

Jan 2010 - Jan 2012 (2 years)

Implemented product and customer service training, established pricing guidelines and branding strategies, and developed marketing plans. Managed a team of five employees and organized monthly budgets.

Marketing Training Team Management Budgeting Market Research Sales Presentations

Admissions Advisor Team Lead

American InterContinental University

Jan 2007 - Jan 2010 (3 years)

Managed a team of 10 advisors in student recruitment and marketing strategies. Received 'Top Enrollments' award for the fourth quarter and guided students through the admissions process.

Team Leadership Recruitment Marketing Admissions Interviewing Communication Skills