Looking for a job

Ariel Vindas

@arielvindas

Message

Operations Supervisor at Amazon who improved Brazil payment success to 99.89% through Salesforce case tracking.

Costa Rica

Message

At Amazon, I led distributed operational teams across the United States, Mexico, and Brazil. I optimized schedules, resource allocation, and multichannel workflows using Salesforce and case management platforms.

I redesigned onboarding and introduced continuous training plans, reducing new-hire adaptation time to 2.5 months. I also stabilized the backlog at 1.28 days against a 2-day SLA.

At Amazon, I represented operations in product-launch meetings and carried out root cause analysis, quality audits, and corrective actions. These efforts increased NRR compliance to approximately 95%.

I also improved Brazil payment transaction success from 66.75% to 99.89% through a remediation and case-tracking initiative in Salesforce. Earlier, at Western Union, I contributed to a risk-mitigation project that saved approximately USD 1,800,000.

Experience

Work history, roles, and key accomplishments

Seller Partner Support Supervisor

Amazon

Jan 2017 - Mar 2026 (9 years 2 months)

Led distributed operational teams of up to 33 collaborators across the United States, Mexico, and Brazil, optimizing schedules, resource allocation, and multichannel workflows. Reduced new-hire adaptation time to 2.5 months and stabilized backlog at 1.28 days against a 2-day SLA.

Escalation Advisor

Amazon

Jan 2017 - Mar 2026 (9 years 2 months)

Represented operations in weekly product-launch meetings, planning launches and reviewing processes while driving root cause analysis, quality audits, and corrective actions. Increased NRR compliance to approximately 95% and achieved a 4.8/5 employee satisfaction rating.

Escalation Handling Root Cause Analysis Quality Audits Corrective Actions NRR Compliance Product Launch Planning Process Reviews Employee Satisfaction Performance Management Administrative Processes

Non-Payment Claims Specialist

Western Union

Jan 2011 - Jan 2017 (6 years)

Investigated around 25 non-payment claims per day, including approximately 5 high-level escalations, identifying inconsistencies and ensuring timely resolution across LAROC and EUROC. Detected and analyzed internal and external fraud scenarios, applying controls and prevention criteria to mitigate financial and operational risks.

Claims Investigation Escalation Handling Fraud Detection Risk Mitigation Compliance Account Management Transaction analysis Control Plans Prevention Criteria Financial Risk Operational Risk

Education

Degrees, certifications, and relevant coursework

Fidelitas University

Bachelor's Degree, Psychology

2021 -

Pursuing a Bachelor's Degree in Psychology with expected graduation in November 2028. Strong performance in Statistics and Data Analysis, and studies in Sociology applied to team behavior and organizational dynamics.

Technological Institute of Costa Rica

Technical Degree, Project Management

2019 - 2019

Completed a Technical Degree in Project Management with training in project planning, scheduling, scope management, risk management, stakeholder communication, and process improvement.