Open to opportunities

Pedro DAgostino

@pedrodagostino

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Customer support and e-commerce operations professional with 10+ years in CRM, logistics, and customer retention.

Argentina

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What I'm looking for

I’m looking for a customer-focused role where I can manage CRM and KPIs, improve operations, and support users end-to-end—collaborating cross-functionally in a remote-friendly environment while optimizing processes and retention.

I’m a bilingual customer service and e-commerce operations professional with 10+ years of experience supporting users and driving measurable improvements across CRM, KPI monitoring, and customer retention. I’m known for staying highly responsive and analytical, whether moderating content, handling policy and payment follow-ups, or improving day-to-day processes.

In my recent roles, I’ve moderated user-generated content and ensured compliance with platform policies while monitoring KPIs and productivity metrics. I’ve also partnered with customer support teams to improve operational response times and promoted premium app features to strengthen customer engagement.

Across my career, I’ve coordinated e-commerce operations, inventory control, order fulfillment, deliveries, and international logistics—including customs procedures and export documentation. I bring a cross-functional, customer-centric approach, supported by strong CRM administration, process optimization, and clear communication in Advanced English.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Content Moderation

Current

Taimi App

Jul 2024 - Present (2 years)

Moderate user-generated content and ensure compliance with platform policies. Monitor KPIs, support users, and promote premium app features while collaborating to improve operational response times.

Content Moderation User Generated Content & Compliance KPI Tracking Customer Support Customer Satisfaction Process Improvement

Customer Service & Virtual Assistant

Justine Rodgers Signature Insurance

Jun 2022 - Jun 2024 (2 years)

Provided English customer support via phone, email, and chat, managing policy renewals, payment follow-ups, and insurance documentation. Maintained CRM and administrative processes while coordinating with insurance carriers and mortgage companies.

Customer Support English Communication Renewals Payment Follow Up Insurance Documentation CRM Management Administrative Support Insurance Coordination Stakeholder Management

E-commerce Ops & Logistics Coordinator

Rowsport S.A.

Jan 2017 - Jun 2022 (5 years 5 months)

Managed e-commerce operations and online sales, delivering post-sales customer service through digital channels and social media. Coordinated inventory control, order fulfillment, deliveries, international logistics, and customs procedures across the sales cycle.

E Commerce Operations Online Sales Customer Service Social Media Support Post sales Support Inventory Control order fulfillment Delivery Coordination International Logistics Customs

Entrepreneur & Business Operations Manager

Independent Ventures

Jan 2013 - Dec 2016 (3 years 11 months)

Founded and managed a textile brand, overseeing production, sales, and marketing activities. Coordinated logistics and event operations, and managed budgets, cost analysis, and operational performance.

Business Operations Production Coordination Sales Marketing Operations Logistics Coordination Event Operations Business Planning Budgeting Cost Analysis Operational Performance Management

International Trade Operations

Graneles de Argentina

Feb 2011 - Mar 2014 (3 years 1 month)

Executed international trade contracts and export documentation processes while coordinating international shipments and logistics. Managed invoicing and administrative tasks and communicated with clients, suppliers, and customs brokers.

International Trade Export Documentation International Logistics Invoicing Administrative Operations Client Communication Supplier Communication

Account Executive

Brokers Universales de Reaseguros S.A.

Jun 2010 - Dec 2010 (6 months)

Assisted with insurance policy translations and documentation and supported administrative operations and invoicing processes. Maintained relationships with insurance and reinsurance companies.

Document Translation Relationship Management Administrative Support Invoicing