SEBASTIAN BORSERO

I'm a bilingual Customer Success and Operations professional based in Córdoba, Argentina, with over 10 years of experience delivering exceptional client experiences in remote, U.S.-facing roles.

My most recent position was at MDX Insurance Services, a company headquartered in Long Beach, California, where I worked fully remotely as a Claims and Client Operations Agent. In that role, I managed 80+ active client accounts simultaneously, conducted live virtual onboarding sessions via Zoom, maintained CRM accuracy across all files, and consistently achieved a 95% First Contact Resolution rate with 100% documentation accuracy. I was the primary point of contact for U.S.-based clients, handling everything from initial onboarding to escalation resolution — all in English, across PST and EST time zones.

Before that, I spent two years at Volkswagen Argentina leading online sales and customer operations, where I onboarded 200+ clients monthly onto an e-commerce platform and managed real-time inventory tracking using Google Sheets. Prior to that, I spent seven years as a Customer Service and Warranty Manager at Ford and Peugeot dealerships, where I built long-term client relationships, managed complex escalations, and trained junior staff on operational processes and communication standards.

My core strengths are client onboarding, product enablement, high-volume account management, structured documentation, and proactive communication. I'm highly organized, self-directed, and experienced working independently in fast-paced remote environments. I use AI tools like Claude and ChatGPT daily to improve efficiency and output quality across documentation, communication, and workflow tasks.

On the tools side, I'm advanced in Google Workspace (Sheets, Docs, Drive, Meet), Zoom, Slack, and CRM platforms. I'm comfortable picking up new platforms quickly and explaining them clearly to clients with varying levels of technical background.

I hold a Bachelor's Degree in Business Administration and Economics, and I'm fluent in English (C1-C2) and Spanish (native).

I'm actively looking for remote roles in Customer Success, Client Onboarding, Bilingual Support, or Operations — ideally with a U.S. or international company that values ownership, clear communication, and a proactive approach to client satisfaction.