SEBASTIAN BORSERO
@sebastianborsero
Operations and Customer Success leader with insurance expertise.
ArgentinaWhat I'm looking for
I am a results-driven operations and customer success professional with over 10 years of experience, specializing in U.S. insurance and legal-sector workflows. I consistently managed high-volume caseloads and complex cross-border client interactions while operating in PST for distributed teams.
At MDX Insurance Services I handled an average of 80 insurance claims per month with 100% accuracy in policy interpretation and professional reporting, maintaining a 95% first-contact resolution rate through analytical precision and empathetic communication.
Previously, I directed e-commerce sales and managed customer service and warranty programs for automotive brands, using advanced Google Sheets, Slack, and Zoom to optimize remote workflows, prevent inventory stockouts, and ensure compliance with warranty and safety standards.
Experience
Work history, roles, and key accomplishments
Claims Agent / Claims Adjuster
MDX Insurance Services Inc
Mar 2024 - Jan 2026 (1 year 10 months)
Managed an average of 80 insurance claims monthly for the California market, performing technical triage and investigations with 100% accuracy in policy interpretation and report drafting. Maintained 95% first-contact resolution and coordinated PST remote operations using Google Sheets and Slack.
Online Sales & Customer Service
Volkswagen
Jan 2022 - Jan 2024 (2 years)
Directed e-commerce sales channel achieving ~200 monthly sales and managed spare parts inventory with advanced Google Sheets to prevent stockouts, sustaining a 95% customer satisfaction rate. Resolved complex technical inquiries and monitored warranty and safety protocols per factory standards.
Customer Service & Warranty Manager
Ford & Peugeot
Jan 2012 - Jan 2019 (7 years)
Managed long-term loyalty programs and warranty operations delivering personalized guest experiences and conflict resolution while ensuring 100% compliance with factory safety and warranty standards. Maintained high retention through proactive service and escalation management.
Education
Degrees, certifications, and relevant coursework
Amparo de María Institute
Bachelor of Arts, Management & Economics
Completed a Management & Economics degree with coursework focused on business administration and economic principles.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Social media
Job categories
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