Augusto Manmana
@augustomanmana
Customer Experience & Operations Specialist improving e-commerce support, process optimization, and accuracy.
ArgentinaWhat I'm looking for
I’m a Customer Experience & Operations professional with 6+ years of experience in retail, e-commerce, and digital channel support. I managed 40+ daily customer interactions, ensuring high process optimization and response efficiency across in-store and digital commerce.
Analytical and proactive, I’ve coordinated Google Workspace administration, used Zendesk and Trello for structured workflows, and performed financial reconciliation with Microsoft Excel. I also designed and launched e-commerce operational workflows using MercadoShops and completed manual QA testing to identify usability and functional issues.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Department Of Culture - Cosquin City Council
Mar 2025 - Present (1 year 3 months)
Delivered daily credit/debit card reconciliation and operational support using Excel and Vemesis to reduce discrepancies. Coordinated supplier orders and inventory availability, and supported scheduling/logistics for municipal cultural events.
Customer Experience Specialist
Almacor MercadoShops
Jan 2018 - Nov 2024 (6 years 10 months)
Supported 40+ daily customer interactions across digital and in-store channels, maintaining high response efficiency and service consistency. Coordinated e-commerce operations and financial reconciliation workflows to improve accuracy and cross-functional execution.
Manual QA Tester
Telus Support
Oct 2022 - Nov 2023 (1 year 1 month)
Performed manual testing across multiple websites to identify usability and functional issues. Documented findings and recommendations and maintained internal process reports using Trello.
Education
Degrees, certifications, and relevant coursework
Coderhouse
Manual QA Testing Course, Quality Assurance / Manual Testing
Completed a Manual QA Testing course at Coderhouse, focused on manual software testing.
Universidad Nacional de Córdoba
Agronomic Engineering (completed coursework), Agronomic Engineering
Studied Agronomic Engineering at the Universidad Nacional de Córdoba and completed coursework through the 4th year.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Job categories
Interested in hiring Augusto?
You can contact Augusto and 90k+ other talented remote workers on Himalayas.
Message AugustoFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
