Open to opportunities

Taesha Johnson

@taeshajohnson

Message

Experienced insurance underwriter focused on risk assessment, client service, and process improvement.

United States

Message

What I'm looking for

I seek a mid-level insurance role emphasizing underwriting or operations where I can improve processes, manage risk, and deliver strong client service.

I am an insurance professional with experience in underwriting, rating/quoting, and product operations across major carriers. I leverage strong client-relations skills and regulatory knowledge to deliver accurate proposals and maintain profitability while managing acceptable risk.

Throughout my career I have processed high volumes of policies, endorsements, and records requests while exceeding quality standards and supporting cross-functional teams. I have built productive relationships with brokers, agents, sales representatives, and underwriters to ensure customer needs are met.

I am pursuing professional development (CPCU in progress; AINS) and consistently contribute to operational efficiencies, quality assurance, and process improvements in production environments.

Experience

Work history, roles, and key accomplishments

Current

Rating & Quoting Associate III

Current

Guardian Life Insurance Company

Jan 2023 - Present (3 years 1 month)

First point of contact for brokers on RFPs; created and distributed competitive rates/quotes for group sales, built relationships with sales reps, underwriters, and brokers to meet customer needs while maintaining profitability and acceptable risk.

Insurance Underwriting Risk Assessment Rate Quotes Broker Client Relationship Management Microsoft Office Quality Assurance

Associate Product Operations Coordinator

RELX Group

Nov 2019 - Jun 2021 (1 year 7 months)

Processed and reviewed incoming photo/video responses and police records requests, ensured compliance with company standards, and managed mail processing and sorting operations to support product operations.

Records & Research Compliance Data Processing Document Review Quality Assurance

Business Lines Underwriter

State Farm Insurance

Jan 2015 - Dec 2017 (2 years 11 months)

Processed commercial new business applications and personal auto endorsements across multiple states, handled agent inquiries, prepared correspondence for required documentation, and consistently exceeded quality standards in a high-volume environment.

Commercial Underwriting document preparation Quality Control Customer Service

Underwriter

Mercury Insurance Group

Sep 2011 - Apr 2013 (1 year 7 months)

Processed personal auto and homeowners applications, renewals, and endorsements for Georgia, cultivated agent relationships to clarify company requirements, and contributed to premium study reporting and renewal conversion projects.

Renewals Agent Relations Data Reporting Project Support Customer Service Microsoft Excel

Housing Monitor

Community Housing Innovations

Jan 2009 - Sep 2011 (2 years 8 months)

Monitored resident activities, documented client status and complaints, promoted resident safety and conflict resolution, and assisted daily operations while modeling customer service and professionalism.

Conflict Resolution Reporting Resident Relations Customer Service Documentation Active Listening