Alexis Santiago

Managed inbound calls for policy changes and sales, generating leads through various sources and marketing strategies. Conducted underwriting evaluations, assessed risk, and ensured compliance with state regulations while educating customers on coverage options.

Provided personalized auto and renters insurance quotes, advising clients on coverage options to meet state requirements and personal needs. Assessed risk factors, processed underwriting approvals, and handled claims inquiries while exceeding weekly sales quotas.

Provided troubleshooting and activation support for government-issued devices, processing service suspensions, activations, and new equipment requests. Collaborated with carriers for service activation and delivered daily outage and major incident reports.

Distributed, restocked, and managed linen for various hospital departments, handling soiled linen disposal and transportation for cleaning. Ensured efficient inventory management for smooth hospital operations.

Handled inbound calls for billing, service transfers, and account management, processing payments and arranging payment plans. Conducted billing investigations and quality monitoring.

Processed customer transactions efficiently and accurately, managing returns, exchanges, and layaway services. Assisted with online orders and money transfers.

Currently pursuing a major in Business & Marketing. Focusing on core business principles and marketing strategies.

Studied Mass Communications with a focus on Public Relations. Gained knowledge in communication strategies and public relations practices.

Completed high school education at Dreamyard Preparatory High School. Focused on foundational academic subjects.