Open to opportunities

Pedrito Jr Mengote

@pedritojrmengote

Customer Support and Technical Support professional who solves billing and device issues while driving sales and retention.

Philippines

Message

What I'm looking for

I’m looking for a customer-focused role where I can combine technical support and customer service, strengthen my troubleshooting skills, and contribute to sales/retention through clear communication, problem-solving, and teamwork.

I’m a dedicated customer service professional with experience in customer support, technical support, sales, and collections. I assist customers with account and billing concerns, troubleshoot technical issues, and focus on building positive customer relationships through clear communication and problem-solving.

Across roles at Alorica, Sutherland, Asurion, and Iqor, I’ve supported customers with website-related issues, mobile device and service troubleshooting, and payment-related account resolutions in a collections environment. I’m especially motivated by strong performance—earning a promotion to Technical Support Representative—and I enjoy collaborating with teams to recommend solutions, upsell responsibly, and achieve targets.

Experience

Work history, roles, and key accomplishments

Tier 2 Specialist

Iqor Integrity & Professionalism

Apr 2026 - Jul 2026 (3 months)

Managed customer accounts and resolved payment-related concerns in a collections environment using strong communication, negotiation, and problem-solving.

Communication Skills Collections Negotiation Problem Solving CRM Systems

Customer Retention

Asurion

Sep 2025 - Apr 2026 (7 months)

Provided technical support for mobile devices and related services, recommending device protection plans and achieving sales goals as a top performer.

Technical Support Mobile Device Support Service Support Device Protection Sales