John Carlos Gantalao
@johncarlosgantalao
Dedicated customer service representative with technical support expertise.
PhilippinesWhat I'm looking for
I am a dedicated customer service representative with a strong background in technical support. My experience includes working with Alorica and Telus Digital Philippines, where I honed my skills in troubleshooting and customer interaction. I have a passion for helping clients resolve their issues efficiently and effectively.
At Alorica, I specialized in handling inbound and outbound calls, focusing on internet, television, and landline troubleshooting. My role required me to utilize CRM tools and internal knowledge bases to provide accurate solutions. Later, at Telus Digital Philippines, I expanded my expertise to include website building support, payment account processes, and SEO services, further enhancing my technical skill set.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Telus Digital Philippines
Feb 2023 - Present (2 years 6 months)
Supported users with website building, design technicalities, and payment account processes via calls and email. Managed verification issues and risk concerns, ensuring secure merchant eligibility.
Technical Support Representative
Alorica
Jul 2022 - Present (3 years 1 month)
Provided technical support for internet, television, and landline services, handling inbound and outbound calls. Utilized CRM and internal knowledge-based tools for troubleshooting and assisted with basic upselling and billing inquiries.
Education
Degrees, certifications, and relevant coursework
Tanza National Trade School
Senior High School Graduate, Information, Communication and Technology
2020 - 2022
Finished the Information and Communication Technology ICT strand in Senior High School where I learned the fundamental principles of digital technologies both theoretically and practically. The coverage included computer systems, office productivity, introductory programming, web design HTML CSS and JS, graphic design, and basic networking concepts. I acquired important skills for troubleshooting,
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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