At Grola Tech, I handled 500–800 B2B customer inquiries per week across email, phone, and live chat, maintaining a 95%+ customer satisfaction rating. I also kept audit-ready records across 120+ customer accounts and used a tiered triage system to flag urgent cases.
As a Virtual Assistant Intern at Waspace (Online Retail), I managed around 200 emails per week and coordinated 10–30 meetings across time zones. I also booked flight tickets and handled related travel logistics without errors or missed bookings.
I organized digital records and files into a shared system and prepared end-of-day handoff reports covering inbox status, open issues, and the next day's schedule. I use Google Workspace, Microsoft Office Suite, Slack, Microsoft Teams, Trello, Notion, Zoom, Google Meet, and Canva.
