As a Virtual Assistant, I coordinated executive calendars and travel logistics using Google Workspace and Asana, reducing scheduling conflicts and overlapping appointments to zero, manage a high-volume inbox, prioritizing critical messages and sorting spam to bring response times down to under two hours.
As a customer service specialist, I maintained client relationships, streamlined processes and assisted with scheduling, email, problem solving and other daily tasks using tools such as Live chart, Google Workspace and CRM platforms and communication aids to make outbound calling fast, organized and effective.
