@pearlmichelleempesta
Customer service and fraud professional at SUTHERLAND who investigated fraud claims and supported Concora financial account customers.
PhilippinesAt SUTHERLAND, I assisted Concora financial account customers with payments, account inquiries, and online access. I also investigated fraud and identity theft claims using Salesforce and documented cases.
Previously, at Elegant Crown Tailoring Dubai, I posted products online, assisted customers with purchases, and processed orders. I also coordinated deliveries and provided customer service.
Work history, roles, and key accomplishments
Sutherland
Dec 2017 - Jul 2026 (8 years 7 months)
Assisted customers with payments, account inquiries, and online account access. Investigated and resolved fraud and identity theft claims using Salesforce, processed fraud reports, and maintained case documentation.
Elegant Crown Tailoring Dubai
Aug 2011 - Jul 2017 (5 years 11 months)
Posted products online and responded to customer inquiries. Assisted customers with purchases, processed orders, and coordinated product deliveries.
Degrees, certifications, and relevant coursework
Undergraduate, Hotel Restaurant Management
Completed first year undergraduate studies in Hotel Restaurant Management.
Software and tools used professionally
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