Peace Okoronkwo

I’m a customer service professional skilled in managing inquiries with a friendly and professional demeanor. I help customers feel heard by using clear communication, active listening, and swift resolution of issues.

At Multichoice Nigeria Limited, I responded to customer service enquiries efficiently and accurately, ensuring timely and satisfactory resolutions. I handled inbound and outbound customer service calls, answered product-related questions, and addressed queries and complaints while maintaining high satisfaction levels.

I also reviewed customer surveys and feedback to identify trends and implement corrective actions for service-related issues. My approach is proactive: I focus on problem resolution so customers get to a positive outcome quickly.

Earlier, at The Nwakobi Firm, I worked as a Secretary Assistant supporting office operations. I assisted in organizing and maintaining filing systems (electronic and paper), ensured data integrity and confidentiality, and handled daily administrative tasks including clerical duties and documentation.