Looking for a job

pawan singh

@pawansingh13

Client servicing manager at a loyalty programs company who designed retailer programs and turned performance data into client strategy.

India

Message

What I'm looking for

Business Strategy Manager
Loyalty Program Manager
Program Manager – Digital/Loyalty

CRM & Campaign Manager

I manage client relationships for one of India's leading footwear brands, delivering loyalty, engagement, and incentive programs. I design retailer loyalty programs and use dashboards, customer segmentation, and behavioral analysis to inform client decisions.

At Dotpe, I supported restaurant brands including Blue Tokai, McDonald’s, and Bikanervala. I managed Blue Tokai’s onboarding across 50+ outlets in a month, and QR code ordering at Bikanervala’s 51 North India outlets contributed to a 10% increase in dining orders.

Experience

Work history, roles, and key accomplishments

Current

Manager – Client Servicing

Current

Unknown

Sep 2024 - Present (2 years 2 months)

Managed end-to-end client relationship for a leading footwear brand, delivering loyalty, engagement, and incentive programs. Led design and implementation of retailer loyalty programs and provided data-driven insights through dashboards and segmentation.

Client Servicing Key Account Management Loyalty Programs Data Analysis Customer Segmentation Program Management Business Reviews Strategic Presentation

Sales and Account Manager

Froogal.ai

Jun 2024 - Aug 2024 (2 months)

Prospected clients for the US market using Apollo.io, made cold calls, and managed onboarding for a Biryani Chain brand. Created cold call scripts and email content for outreach.

Apollo.Io Cold Calling Lead Generation CRM Zoho LeadSquared CRM Lusha Skrapp LinkedIn Sales Navigator Onboarding

Assistant Manager (Key Account Management)

Dotpe

Apr 2022 - Mar 2024 (1 year 11 months)

Led onboarding of Blue Tokai across 50+ outlets, managed WhatsApp marketing for McDonald's, and improved dining orders at Bikanervala by 10%. Oversaw acquisitions and managed key restaurant chains.

Key Account Management Onboarding Data Analysis WhatsApp Marketing Campaign Management Cross functional Coordination Training Project Management

Inside Sales Consultant

Dotpe

Apr 2021 - Mar 2022 (11 months)

Assessed customer interest and identified pain points through inbound calls and emails, presenting tailored solutions and closing prospects. Built strong merchant relationships and cross-sold additional products.

Inside Sales Customer Relationship Management Cross Selling Product Development Communication Skills

Area Manager

Cenaura Technologies Pvt Ltd

Dec 2020 - Mar 2021 (3 months)

Conducted market research to identify new business opportunities and maintained strong relationships with key clients and stakeholders. Collaborated with marketing to enhance brand visibility.

Market Research Business Development Customer Relationship Management Marketing Collaboration

Sales Associate and Corporate Trainer

ICARUS

Sep 2017 - Oct 2019 (2 years 1 month)

Created effective training programs aligned with organizational goals and adjusted methods to accommodate learning styles. Assisted in sales by preparing presentations and proposals.

Training Sales Support Presentation Skills Cross Functional Collaboration